Sudden overheating and forced shutdown to avoid damage

[Hawari]

Hello, today my laptop suddenly gave me a grey screen which said 'Locking' and then shut down, when I turned it on again it said it was sent to hibernation/shutdown to avoid any damage due to overheating. After starting it again, I used it for an hour and the same issue happened again, I thought maybe because I'm doing too many tasks on the laptop so decided to close everything and only keep a google chrome tab open, and it happened again, which makes me think it's overheating not due to excessive tasks.

I also downloaded coretemp to monitor the temperature of the CPU, at sometimes when I'm not doing any tasks on the computer it almost reached critical temperature. 

What should I do?

[sandytechy20]

@Hawari

Welcome to the HP support community.

I understand that your notebook is overheating, I am glad to assist you.

Follow the steps mentioned in this HP document to fix over heating issue on the notebook:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.