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HP Recommended
HP Pavilion Gaming - 15-ec1051ax
Microsoft Windows 11

My laptop suddenly froze . Just the blue screen keep appearing. Attempts automatic repairs and they are not effective. I already have reset the laptop.

Now a CMOS error showed and can't even restart.

Keeps getting stuck on a blue screen.

1 REPLY 1
HP Recommended

Hi @LethalWhite,

 

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your HP Pavilion Gaming laptop. Frequent blue screens of death (BSOD) can indicate a hardware or software problem. Here are a few troubleshooting steps you can try to resolve the issue.

 

  • Restart your laptop: Sometimes, a simple restart can fix temporary glitches. Press and hold the power button until the laptop shuts down completely, then turn it back on after a few seconds.
  • Enter Safe Mode: Try booting your laptop into Safe Mode to determine if the issue is related to a software conflict. To do this, press the F8 key repeatedly during startup until you see the Advanced Boot Options menu. From there, select "Safe Mode" and see if the problem persists. If your laptop boots into Safe Mode without any issues, it's likely that a software driver or program is causing the problem.
  • Update drivers and Windows: Outdated or incompatible drivers can cause system instability. Visit the official HP support website and download the latest drivers for your laptop model. Additionally, make sure your Windows operating system is up to date by running Windows Update.
  • Check for overheating: Overheating can lead to system instability and crashes. Ensure that the laptop's vents are clear of dust and debris, and consider using a cooling pad or elevating the laptop to improve airflow.
  • Run hardware diagnostics: HP provides built-in hardware diagnostic tools that can help identify any hardware issues. Restart your laptop and repeatedly press the F2 key to enter the BIOS or UEFI setup. Look for an option labeled "System Diagnostics" or similar, and run a comprehensive test.
  • Perform a system restore or reset: If the issue persists and you suspect it's related to a recent software installation or update, you can try performing a system restore to a previous point when your laptop was functioning properly. If that doesn't work, you may consider resetting your laptop to its factory settings. Remember to back up your important files before proceeding with a system restore or reset.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

 

I am an HP Employee.
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