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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-11-2021 09:50 PM

HP Recommended
Product: Example: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

I would like to ask if some of you has Pavillion 15? Does the left side of touchpad is really sunken? I just bought this last month and I just notice this 2 days after. I asked the store if it is really sunken they said yes but Im not contented with that. The videos on YouTube seems that the touchpad is flat. Thanks

Category:
2 REPLIES 2

‎12-11-2021 10:23 PM

HP Recommended

Hello @CGR6 .
That is extremely rare and I don't think it is something normal, because statically it should look good and work perfectly, however, I recommend you to contact Hp Philippines support directly so they can provide you with some kind of solution for this case:
https://support.hp.com/ph-en/contact-hp

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎12-12-2021 03:29 AM

HP Recommended

Hello
there are a multitude of models
To compare, you should at least know your exact reference
Is it an online purchase or in a store?
is there not the same to compare (if computer store)


To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

 

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please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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