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HP Recommended
Example: Pavilion 15
Microsoft Windows 10 (64-bit)

I would like to ask if some of you has Pavillion 15? Does the left side of touchpad is really sunken? I just bought this last month and I just notice this 2 days after. I asked the store if it is really sunken they said yes but Im not contented with that. The videos on YouTube seems that the touchpad is flat. Thanks

2 REPLIES 2
HP Recommended

Hello @CGR6 .
That is extremely rare and I don't think it is something normal, because statically it should look good and work perfectly, however, I recommend you to contact Hp Philippines support directly so they can provide you with some kind of solution for this case:
https://support.hp.com/ph-en/contact-hp


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

Hello
there are a multitude of models
To compare, you should at least know your exact reference
Is it an online purchase or in a store?
is there not the same to compare (if computer store)


To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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