cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
aaravindan9
Level 1
6 3 0 0
Message 1 of 3
873
Flag Post

System Process using 30 to 40% CPU - acpi.sys+0x269b0

HP Recommended
HP OMEN CE073TX
Microsoft Windows 10 (64-bit)

Hello All,

 

I have noticed this problem around 6 months ago, I have tried many different steps to see If it can be resolved.

But none of those worked so far.

I highly appreciate any help on this topic.

 

OS - Windows 10 Pro 1903

 

Here's what I did so far.

 

1.Updating Windows, BIOS and all drivers to latest version.

 

2. Ran DISM /Online /Cleanup-Image /CheckHealth, DISM /Online /Cleanup-Image /ScanHealth, DISM /Online /Cleanup-Image /RestoreHealth commands. Did not find any issue with system files.

 

3. Ran SFC /Scannow command, No issue with system files again.

 

4. Performed hardware diagnostics and did not find any issue with Hardware.

 

5. Used reset this PC option to reset the Windows 10.

 

6. Used the Default USB recovery Image provided by HP to re-image the laptop.

 

7. Used the latest version of ISO from Microsoft to re-image the laptop.

 

But despite doing all the steps the system process 30% CPU usage never seems to go away.Capture12.PNG

 

I hope HP notices this problem and gives a permanent fix.

 

Cheers!

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
26,683 26,617 1,256 1,296
Message 2 of 3
Flag Post
HP Recommended

@aaravindan9
Thank you for posting on the HP Support Community.


apologize for the inconvenience caused and I appreciate your efforts to try and resolve the issue. 
As you've performed relevant troubleshooting steps and the issue persists, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. 

 

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
aaravindan9
Author
Level 1
6 3 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello Echo_Lake,

Thank you for your response!

I guess I cannot reach HP support anymore since my laptop warranty has expired.

Is there any other way to get support(Software) for my laptop which is just 18 months old?

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation