System failure

[Pau9]

I was playing game and suddenly the laptop turned off, blank screen. Now I tried charging, but LED light is not on, niether i am able to turn on the laptop, nor the cooling pad is taking power from laptop. Please help me i have exams. What shall I do?

[ub6424]

Hello @Pau9 

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

[Pau9]

Please understand, i am not able to turn on the laptop even after pressing turn on key for 1 minute. Suggest some help please.

[ub6424]

Hello @Pau9 see my last updated post

[Pau9]

Can you please provide me your number so that I can talk and clear my problem. I tried bios update but no response from the laptop, it is neither turning on nor it is charging. Please provide help support.

[ub6424]

Hello @Pau9 

The rules of the HP community require me to write publicly with you in this forum.

Other communication channels are not allowed.

Quote: "

This is a peer-to-peer forum, not HP support.

We do not work for or represent HP.

"

Kind regards

[Pau9]

Please provide a solution then. I am not able to turn on my PC, neither it is charging and showing LED light.

[ub6424]

Hello @Pau9 

(1) Disconnect charger

(2) Press and hold <power> button for 30 seconds

(3) Connect charger

(4) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(5) Please report your results

[ub6424]

Hello @Pau9 

If notebook is dead ...

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed

  High quality thermal paste should be used !

- The function of the fan(s) must be checked

- Short circuit test

- BIOS check/reflash

- charger/battery test

- Components test

- General cleaning ...

--- HP warranty valid -> Contact HP Support for service repair

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

Good luck

[Pau9]

Can you tell a hp Store near me ?