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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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OMEN by HP 15-dc1093tx
Microsoft Windows 10 (64-bit)

I was playing game and suddenly the laptop turned off, blank screen. Now I tried charging, but LED light is not on, niether i am able to turn on the laptop, nor the cooling pad is taking power from laptop. Please help me i have exams. What shall I do?

12 REPLIES 12
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Hello @Pau9 

 

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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Please understand, i am not able to turn on the laptop even after pressing turn on key for 1 minute. Suggest some help please.

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Hello @Pau9 see my last updated post

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Can you please provide me your number so that I can talk and clear my problem. I tried bios update but no response from the laptop, it is neither turning on nor it is charging. Please provide help support.

HP Recommended

Hello @Pau9 

 

The rules of the HP community require me to write publicly with you in this forum.

Other communication channels are not allowed.

 

Quote: "

This is a peer-to-peer forum, not HP support.

We do not work for or represent HP.

"

 

Kind regards

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Please provide a solution then. I am not able to turn on my PC, neither it is charging and showing LED light.

HP Recommended

Hello @Pau9 

 

(1Disconnect charger

(2Press and hold <power> button for 30 seconds

(3Connect charger

(4) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(5) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Recommended

Hello @Pau9 

 

If notebook is dead ...

 

In your case: Service is required !
- The computer should be disassembled and checked.
Thermal paste for CPU GPU and bridges must be renewed

  High quality thermal paste should be used !

The function of the fan(s) must be checked

Short circuit test

- BIOS check/reflash

charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support for service repair

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

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Can you tell a hp Store near me ?

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