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‎07-19-2024 11:34 AM - edited ‎07-19-2024 11:34 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

I have a HP Pavilion Gaming Laptop EC-2150AX with a Ryzen 5 5600H and GTX 1650 that has a tpm issue. Windows Device security does not recognize a security processor. The tpm  is seen in the bios as available and enabled. It is seen in device manager under Security Devices as an AMD PSP 10.0 Device, it says that it is working properly. I have seen people having this issue here on the previous models of this laptop with Ryzen 5 3550H processors. I have most of the ideas in those threads without success. My bios is F23. It is updated with the latest on the HP site. I have cleared the tpm, also restored security settings to factory in the bios. This seems to be an issue with these machines, and one that doesn't seem to have a solution. Any and all help would be appreciated.

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2 REPLIES 2

‎07-19-2024 11:04 PM

HP Recommended

@xxhelpmexx 

 

Please update the firmware using

 

             Update your security processor (TPM) firmware

 

 Use option 3 on the above link

 

Regards.

 

        

BH
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‎07-30-2024 01:05 AM

HP Recommended

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 there are no drivers available on HP site. this solution is not at all helpful

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