TPM version not valid - BIOS update needed

[Rinaldo_86-]

Recently Call of Duty requires TPM 2.0 and SecureBoot enabled. I've done that on my laptop but still gives a warning when starting the game. It turns out that a BIOS update is necessary to be able to have a good TPM version match.

Currently I'm running BIOS version F.24 with TPM version 3.93.0.5 on the laptop. The activision website mentions that certain versions need a Firmware update.

When can we expect this update? I saw a lot of HP users already making topics about this but I haven't found an answer from HP yet that helps people with this. Will HP bring out an update?!!!

[Kuroi_Kenshi]

Hi @Rinaldo_86-,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re seeing a “TPM version not valid” warning when launching Call of Duty, even after enabling TPM 2.0 and Secure Boot. A BIOS/firmware update is often required in these cases. Let’s go through a step that can help check and prepare your system for the correct update.

Disable Antivirus and Run Image Diagnostics

Before updating the BIOS or TPM firmware, it’s important to scan and prepare the system using HP’s diagnostic tool.

Link:
HP Image Diagnostics Tool

Steps:

Note: Temporarily disable your antivirus software before proceeding.

Download the ImageDiags version 4.x or 5.x from the link above.

Extract the downloaded file.

Run the setup file to install the tool.

Follow the on-screen instructions to run the diagnostics.

The process can take 30–40 minutes to complete.

Once the diagnostic is complete, restart your computer.

Running this diagnostic helps ensure that your system is ready for the BIOS/firmware update required for proper TPM support.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Rinaldo_86-]

I have run the ImageDiags. Do I need to upload files or just close the program on the last step? I dont have log in details to upload them. How do I get the BIOS update now?

[Rinaldo_86-]

I guess no answer means HP hasn't prioritized this problem despite getting the information months ago. No information at all from their side while everything points out a BIOS update will fix this.

Can we get information if a BIOS update will be out? And when?!

[Kuroi_Kenshi]

Hi @Rinaldo_86-,

Thanks for your patience! I understand your frustration, you’ve run the HP Image Diagnostics and enabled TPM 2.0 and Secure Boot, but Call of Duty still flags the TPM version as invalid.

Here’s some clarity on the next steps:

HP Image Diagnostics Files

You don’t need to manually upload the files unless HP Support specifically requests them.

Once the diagnostic finishes, you can close the program. The tool mainly checks system health and prepares your laptop for BIOS or firmware updates.

BIOS/TPM Firmware Update

Currently, HP releases BIOS updates model by model. If your laptop’s BIOS version is F.24 and TPM is 3.93.0.5, a firmware update may indeed be required for full TPM 2.0 compatibility.

HP hasn’t publicly announced a release date for this update yet.

Monitor Official HP Resources

Check the HP Support Drivers & Downloads page for your exact laptop model regularly: HP Support – Drivers & Downloads.

BIOS updates appear here first.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Rinaldo_86-]

@Kuroi_Kenshi

---

BIOS/TPM Firmware Update

Currently, HP releases BIOS updates model by model. If your laptop’s BIOS version is F.24 and TPM is 3.93.0.5, a firmware update may indeed be required for full TPM 2.0 compatibility.

HP hasn’t publicly announced a release date for this update yet.

---

A firmware update may not be required...it IS required and it's been said in several topics so many times already but still no clear answer on my question. WHEN will the new BIOS update be available. This TPM problem has been mentioned months ago already by several users but no answer at all from HP which is useful.

[Kuroi_Kenshi]

Hi @Rinaldo_86-,

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Rinaldo_86-]

I don't see any blue icon on my profile. When I click the link it says:

You do not have sufficient privileges for this resource or its parent to perform this action.

Why does this have to be a private chat while it's very clear what needs to happen?

[Kuroi_Kenshi]

Hi @Rinaldo_86-,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[Rinaldo_86-]

My device is working fine. All it needs is a BIOS update to ensure i have the correct TPM version to run the game.

All I ask here is IF and WHEN hp takes care of a BIOS update! But probably thats a difficult question to understand!

I have already sent you a private message few days ago but you haven't responded to it.