Temperatura cpu alta e prestazioni ridotte.

[einst]

Hello,

My victus, whose warranty I extended to 3 years,  reaches temperatures of up to 95-100 degrees while it didn't do so before. In addition, performance has significantly decreased. I have done a clean reinstallation of Windows several times, but I have not solved the problem. I have opened a call to HP support. But I have been told that it is normal and that as long as it does not turn off there are no problems. I have been told that when the temperature rises the PC has a mechanism that lowers the CPU speed. The problem is that compared to when it was new, performance is almost halved and it is a little noisier. What could it be?

Salve, 

Il mio victus, di cui ho esteso la garanzia a 3 anni,  arriva a temperature fino a 95-100gradi mentre prima non lo faceva. Inoltre le prestazioni sono notevolmente diminuite. Ho rifatto piu' volte una reinstallazione pulita di windows, ma non ho risolto. Ho aperto una chiamata all'assistenza HP. Ma mi e' stato detto che e' normale e che finche' non si spegne non ci sono problemi. Mi e' stato detto che il PC quando la temperatura sale ha un meccanismo che abbassa la velocità della CPU. Il problema e' che rispetto a quando era nuovo le prestazioni sono quasi dimezzate ed e' un po' piu rumoroso. Cosa puo' essere? 

[Kuroi_Kenshi]

Hi @einst, Welcome to the HP Support Community! 

Your Victus went from a gaming beast to feeling like it’s running a marathon with a backpack full of bricks—definitely not what you signed up for, especially after extending the warranty! While it's true that your laptop has built-in thermal protection, those scorching 95-100°C temps paired with a noticeable performance dip are worth investigating. Let’s break it down and see what might be going on.

It sounds like your HP Victus laptop is experiencing thermal throttling, which is significantly affecting its performance. While it's true that most modern laptops reduce CPU speed when temperatures get too high, 95-100°C is too hot, especially if it wasn't reaching these temperatures before.

Possible Causes & Fixes:

Dust Buildup in Cooling System

• Over time, dust accumulates in the cooling system, blocking airflow and causing higher temperatures.
  Fix:
• Clean the vents and fans using compressed air.
• If possible, open the laptop and clean the cooling system manually.

Thermal Paste Degradation

• After a year or more, the thermal paste between the CPU/GPU and heat sink dries out, reducing heat dissipation.
  Fix:
• Reapply thermal paste (use a high-quality paste like Thermal Grizzly Kryonaut or Arctic MX-6).

Fan Malfunction or Inefficiency

• If the fan isn't running properly or spinning at lower speeds, it won’t cool the system efficiently.
  Fix:
• Use HWMonitor or HWiNFO to check fan speed.
• Run HP Diagnostics (F2 at startup) to check for cooling system issues.

 

[Kuroi_Kenshi]

Software or BIOS Issues

• A BIOS update or Windows update may have altered power management settings, leading to higher temps.
  Fix:
• Check HP's website for a BIOS update.
• Set Windows Power Plan to Balanced (instead of High Performance).

Undervolting (Reducing CPU Voltage)

• Undervolting can reduce temperature and improve performance without affecting stability.
   Fix:
• Use ThrottleStop or Intel XTU (for Intel CPUs) to reduce CPU voltage by -100mV.
  (For AMD CPUs, Ryzen Master may help.)

Background Processes Using CPU

• Check Task Manager (Ctrl + Shift + Esc) for processes consuming CPU power.
  Fix:
• Disable unnecessary startup apps in Task Manager > Startup.

Your Victus should be a powerhouse, not a space heater! If these steps don’t bring back its former glory, it might be time to push back on support, especially since you've got that extended warranty. Let me know how it goes—I want to make sure your gaming sessions (or whatever you use it for) run as smoothly as they should! 🔥💨

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[einst]

Thank you for your thorough response. I have done almost all the steps you gave, it seems like it is the thermal paste. But support told me it is not and that if I send it in for repair they will not check the thermal paste. I am in a dead end.

[Sneha_01]

Hi @einst 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Einst001]

Salve, ho un problema con il mio account e non riesco a vedere piu' i miei post e quindi la mail che mi hai inviato.

Mi ha chiesto di inserire un nuovo nome. Non so cosa e' successo. Potete sistemarlo voi?

[Sneha_01]

Hi @einst 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. 

Take care and have a great day ahead!

[TheMooDSlayer]

TRANSLATED.
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Hi, I have a problem with my account and I can't see my posts anymore and therefore the email you sent me. It asked me to enter a new name. I don't know what happened. Can you fix it?

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