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skoheyboy
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Message 1 of 4
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Terminal Shutdown Occured

HP Recommended
HP OMEN15 DC1044NA
Microsoft Windows 10 (32-bit)

So when im gaming, this ususally doesnt happen or has only happened once or twice. However browsing the desktop and doing basic things randomly triggers the laptop to 'lock' then come up with the black screen saying terminal shutdown occured system temperature (90D).

Ive got throttlestop running the power down to 35W because at the default 45w to the cpu gets ridicously hot... so this allows me to get a good 70-80 celcius while gaming and 40-50 on desktop.
when the crash occurs the temperatre reads a max of 85

so i dont understand why its doing this, if the temps were nearing 100 i would understand but they are relatively cool.

running the latest BIOS update also.

 

Anyone know whats causing this? or is it faulty unit.
thanks

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@skoheyboy,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting you are getting terminal shutdown occurred error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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skoheyboy
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Spoke to HP support on WhatsApp and recommended deleting the windows software distribution folder and haven’t had any crashes since then. 

So hopefully that fixed it! Thankyou

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 4 of 4
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@skoheyboy,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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