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HP Recommended
OMEN Laptop 15-en0xxx

They stopped working weeks after I purchased the laptop, however, I have been out of the country for about a year and came back to find my warranty expired just five days ago. I have tried cleaning under them and such but nothing has worked. Occasionally the 'r' key will decide to work again, but I do not use the 'x' key enough to know if the same is true. They are not sticky and upon inspection, everything looks normal underneath the keys. Any help would be appreciated.

2 REPLIES 2
HP Recommended

Hi@Jaeven22, Welcome to the HP Support Community!

 

I understand you have some keys that are not working with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking with an external keyboard does the issue persist?

 

As you mentioned keys on the keyboard stops functioning correctly.

 

Try the few steps recommended below.

 

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Refer to this article to further troubleshoot keyboard issues with your PC.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended
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