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‎09-05-2022 10:48 PM - last edited on ‎09-08-2022 12:14 PM by HP Administrator

HP Recommended
Product: OMEN Laptop - 15-ek0019tx
Operating System: Microsoft Windows 11

The windows updates got stuck and my bluetooth is not working.

Category:
1 REPLY 1

‎09-06-2022 10:56 AM - edited ‎09-06-2022 10:56 AM

HP Recommended

Hello @dv_0-34 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

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