Thermal Shutdown

[mxgcr]

Hey Everyone i got this problem in all of sudden while i played game (Fifa 2018) and black screen popped up in all of sudden. What should i do to fix this problem? Here is my laptop details 

[serial number removed]

Product Number : 1JL77EA#ABD

OMEN by HP Laptop 15-ax211ng

I hope you can help me to find the solution. Cheers!

[Echo_Lake]

@mxgcr

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing a black screen issue while playing games. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried any troubleshooting steps?
• Have you tried restarting the computer?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's perform Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug-in the Adapter.  

5) Try to turn on the computer

Hope this helps! Keep me posted for further assistance.

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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!