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‎05-22-2021 02:10 PM

HP Recommended
Product: HP Notebook - 15-ac151dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Please help. I am trying to get blutooth to work on my Omen. When I run Settings | Update & Security | Troubleshoot | Bluetooth I get the following message:

 

Device does not have bluetooth

This device does not have bluetooth. Please try using an external adapter ...

 

I have installed the latest BIOS and bluetooth patches.but to no avail.

If I go to Settings | Devices | Bluetooth and other devices there is NO Bluetooth On/Off switch. If I then go to Add Bluetooth or other device | Bluetooth I get a Couldn't connect error message.

 

Any ideas or help would be greatly appreciated.

Many thanks!

1 REPLY 1

‎05-22-2021 02:13 PM

HP Recommended

@nisalgangana 

 

Its specs

 

       https://support.hp.com/hk-en/document/c04936088

 

It does NOT have Bluetooth. Please use the following option

           

              http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au

 

There are many brands and models around, cheaper too.

 

Regards.

BH
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