Thunderbolt Controller doesn't show up

[MetalTropio]

Hi,

I have issues connecting my Focusrite Clarett via Thunderbolt to my laptop, I have Windows 10 1909 and the firmware 1809, essentially Thunderbolt Control Center doesn't show anything, literally 0 and in System Devices there's no trace of any Thunderbolt controller or driver whatsoever

Thanks in advance for the help

[TryToDoMybest]

Hello

readfing at this page: https://support.hp.com/gb-en/document/c06063418

it seems that TB controller is not in this model.

why you think a TB should be there ?

bye

[MetalTropio]

Hi, there's a USB type C port on the back with the thunder symbol on it

[banhien]

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@MetalTropio wrote:

Hi, there's a USB type C port on the back with the thunder symbol on it

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@MetalTropio 

Sorry for jumping in. The specs of your machine is

   https://support.hp.com/gb-en/document/c06063418

It does not have Thunderbolt port, only

• 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, DP1.2, HP Sleep and Charge);
• 3 USB 3.1 Gen 1 (1 HP Sleep and Charge);
• 1 HDMI; 1 RJ-45;
• 1 headphone/microphone combo

My machine, also is a 15-dc0xxx series. It does have one Thunderbolt™ 3 port

      https://support.hp.com/hk-en/document/c06095817

Regards.

[MetalTropio]

Hello Sir,

That's very weird, cause there is the Thunderbolt symbol over the port and on the drivers page, Thunderbolt drivers are provided (although not updated)

Regards

[banhien]

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@MetalTropio wrote:

..  Thunderbolt drivers are provided (although not updated)

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@MetalTropio 

Where is it ? Is it from the dc0xxx series. Please note dc0xxx series has many different models/products from dc0000aa to dc0999zz.

Regards.

[MetalTropio]

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc-series/20329817/mode...

Here, you find them in the Chipset section

[banhien]

@MetalTropio 

I did say, driver is for the whole series but not for all machines (It does not mean applicable for all machines). For example on wifi Networks drivers, some machines Realtek, some machine have Intel, noy BOTH.

Can you install Thunderbolt driver on your machine ?

Regards.

[MetalTropio]

Yes, it let's me install the driver

[MetalTropio]

But still, as far as I know if there's the Thunderbolt symbol on the USB port, it means it's a Thunderbolt one