Touchpad and Mouse

[harshal9]

I am facing some problem, because my laptop touchpad and   mouse are not working.

[zoey7886]

@harshal9, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Touchpad and Mouse Issues on HP Laptops! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your touchpad or mouse isn't working on your HP laptop, follow these troubleshooting steps:

Step 1: Check Hardware Connections

Ensure that all cables are securely connected.

Step 2: Enable the Touchpad

1. Press the Touchpad toggle key. This key usually has an icon resembling a touchpad with a line through it.
2. Check for a small LED in the top left corner of the touchpad. Double-tap it to enable or disable the touchpad.

Step 3: Update or Reinstall Drivers

Update drivers:

• Open the Device Manager by searching for it in the Start menu.
• Expand Mice and other pointing devices.
• Right-click on your touchpad driver and select Update driver.
• Follow the on-screen instructions.

Reinstall drivers:

• In the Device Manager, right-click your touchpad driver and select Uninstall device.
• Restart your computer. Windows will attempt to reinstall the driver.

Step 4: Check Touchpad Settings

1. Open Settings from the Start menu.
2. Go to Devices > Touchpad.
3. Ensure the touchpad is enabled.
4. Adjust the sensitivity and other settings as needed.

Step 5: Run HP Diagnostic Tools

1. HP Support Assistant:
   • This utility can help you find and fix issues. Launch it from the Start menu or by searching for it.
   • Follow any recommendations provided by the tool.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,