• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-ec0105ax
Microsoft Windows 10 (64-bit)

When initially powering on the laptop, the touchpad works fine, but after 10 to 30 minutes of use it begins acting extremely laggy to various degrees. Sometimes it just has a slight but noticeable delay that makes using the mouse annoying, other times it will freeze and move very jaggedly (although this does not tend to last very long), and sometimes it will be incredibly slow and attempts to use a single finger to move the cursor will instead cause pinching actions like zooming or scrolling. 

These issues would occur very, very rarely during the first year or so of using the laptop, and generally I could put up with it for 5-10 minutes until it worked itself out and went away. However, the last week or so it has happened almost every time I have used the laptop, and is incredibly frustrating and makes working with or using the laptop in any capacity extremely slow and tedious. As far as I can tell, there have been no major changes to incite this, the relevant drivers are up to date, I've fiddled with all the mouse and touchpad settings I could to no success, and the laptop is seeing the same use as before this problem started being common. 

Any ideas on how to properly identify what exactly is causing the issue and how to troubleshoot it?

1 REPLY 1
HP Recommended

Hello @Antwerp14 

 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.14 Rev.A13.2 MBApr 26, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

ELAN Precision Touchpad Filter Driver

22.2.18.2 Rev.C2.2 MBMay 22, 2020Download

 

(5Shutdown

(6) Disconnect charger, press and hold <power> button for 30 seconds

(7) Connect charger and start windows

 

(8Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.