Touchpad is missing in windows 11

[kasimepic]

Recently, I upgraded my Windows 11 Home to Windows 11 Pro. After the upgrade, my touchpad stopped working. I cannot find the touchpad driver in Device Manager, but I see an error under "Other Devices" labeled as ELAN:ARM:m4. I visited the HP Drivers Portal, entered my laptop model, and installed all the ELAN drivers listed, but the issue persists. Please help me resolve this problem.

model:HP LAPTOP15-dw3389ne (6y7r6ea)

[Paul_Tikkanen]

You need to install the touchpad driver from the 15-dw3xxx model series' support page:

HP Laptop 15-dw3165st (393T3UA) Software and Driver Details

I would also install the Intel chipset installation utility which may install some of those other devices:

HP Laptop 15-dw3165st (393T3UA) Software and Driver Details

After you install those drivers, if there are any other devices that still need drivers, post the hardware ID's for those devices so I can figure out what drivers they need.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager

[kasimepic]

Thanks ,i will try this methods and update you

but i have already visited my laptop drivers page and installed all intel chipset,bios and touchpad drivers ,but still issue was persisting.

[Paul_Tikkanen]

You're very welcome.

[kasimepic]

The drivers you mentioned were already downloaded and installed by me yesterday, but the issue was not resolved. I downloaded them again from your link and attempted to install them. However, when I double-click the .exe file, a setup page appears, and after clicking "Next," the installation location is added automatically. I then click the "Install" button, but the setup page closes automatically, and the installation does not proceed.

[Paul_Tikkanen]

Unfortunately, I wouldn't know what the problem could be and won't be able to help you with the problem.