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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Microsoft Windows 11

Hi. I have recently bought HP victus 15 with I5 processor. All the things are working properly except touchpad lag. When I am using the laptop, the touchpad suddenly lags for no reason even if i am using only one application at a time. The touchpad becomes slow and unresponsive and after some time it gets to normal for no reason. However, this issue does not happen with the mouse. What should I do? Whom should I contact?

3 REPLIES 3
HP Recommended

Hi @Lleaman22,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with the touchpad your HP Notebook.

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Hello @Rainbow23 and thanks for the tips

 

So, after so many checking to know why this touchpad lag or slowing down happening, I found out that this only is happening when the laptop is connected to the charger. It does never happen when it is not plugged in. And I searched some answers on the web that says it maybe because of improper grounded charger or internally ground charger. Right, when I first got my laptop, I got weird that the charger had got 3 metal wires to connect to electricity and in our home, there is no this kinda thing to connect my charger, so I got an adapter to connect my charger to charging point. Can you guys give me any advice whether I did something wrong or any recommendation on how to get proper adapter for my charger?

HP Recommended

Hi @Lleaman22,

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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