Touchpad not working properly/stops working at random.

[Ola96]

First time turning on the laptop to set up the windows the keyboard and touchpad wasn't working but i was able it set it up with my wireless mouse and on-screen keyboard after getting to desktop i was able to restart and both worked well after the restart. The following day my touchpad stops working at random, sometimes when I boot up, it doesn't work until i restart the laptop. sometimes when the laptop goes to sleep due to inactivity, by the time i try using it won't work. I've tried suggested solutions online like updating drivers, disabling and enabling, uninstalling and reinstalling the app drivers. Same problem still persist. I have even tried resetting my windows os. Please help, the laptop is not up to a month in use.

[Barachiel]

@Ola96

Thank you for posting on HP Forums, 

Barachiel is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

Good Luck. 🙂

[Ola96]

Hi, the "support" link in the private message is not working, says "page not found"

---

@Barachiel wrote:

@Ola96

Thank you for posting on HP Forums, 

Barachiel is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

Good Luck. 🙂

---