Touchpad not working when key is being pressed

[OmenGamer]

Okay so i just got my new Omen AX206NP

I want to play shooter games that obviously need movement from both the keyboard and the touchpad so the problem is when i am moving my character (or in Windows) the keyboard is working fine but i dont get any response from the touchpad a second later.

I tried to turn down the palm detection which improved it but its still laging

I also uninstalled the Synaptics driver and that got rid of the problem but then i have no multi-touch functions 

i also reinstaled the driver from 3 different sources (HP,Microsoft,Synaptics) all did the same 

Does anybody have a registry edit to fix this.

Any help would be great.

Thanks in advance

David

[Jeet_singh]

Hi @OmenGamer,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More. 

I see from the post that you are having issues with the touchpad stopped working. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after an update?

When was the last time it worked?

Have you tried to reinstall the drivers?

Did you install the updates from the official hp website?

In the meantime, let's try these steps here:

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command, and then press ENTER: set devmgr_show_nonpresent_devices=1

* Type the following command a command prompt, and then press ENTER: start devmgmt.msc

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt.

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon.

Both icons are below this post.

Have a good day, Ahead.

[OmenGamer · Accepted solution]

Thank you but after reading alot the fix was instaling the Omen Control Center thats not made for this PC but it removed the delay after 

Please add this as a fix in the steps

Thanks

[Jeet_singh]

Hi @OmenGamer,

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution you were looking for. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Regards,

[OmenGamer]

Thank you sir

I am happy that i found a easy way to fix it 

Could HP make a new version of this software and make it free to download ?

Thanks again for your help

Have a nice day

David 

[Jeet_singh]

Hi @OmenGamer,

Thank you for replying,

I'm going to put forward this information to the concerned team, so that they can work on it and help our customers. I cannot make any speculations when the updated software would be released. However, your valuable feedback is very much appreciated.

Regards,

[OmenGamer]

I am here to help 😉

Thanks again

David