Touchpad not working while keys are being pressed

[sean_probably]

When I am playing a game, I cannot move the touchpad while pressing keys on the keyboard. I can move it if I already had my hand on the touchpad prior to moving around with the keys, but if I take my hand off to readjust, I can no longer look around with the touchpad until I stop moving for several seconds. I have looked at several tutorials on how to fix this, but the supposed setting to turn this off only exists prior to windows 11, on windows 11 it is nowhere to be found. I just wanna be able to actually play games, this is after all a gaming laptop.

[Raj_05]

Hi @sean_probably,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the touchpad on your Victus by HP Gaming Laptop 15 is not working while keys are being pressed, there are a few potential solutions you can try.

• Check the touchpad settings: Make sure the touchpad is enabled and the settings are configured correctly. On most HP laptops, you can access the touchpad settings by going to the Control Panel or Settings, then finding the "Mouse" or "Touchpad" section.
• Update touchpad drivers: Outdated or incompatible touchpad drivers can cause issues. Visit the HP support website and search for the latest drivers for your laptop model. Download and install the updated drivers, then restart your laptop to see if the touchpad starts working properly.
• Disable palm check: Some laptops have a feature called "palm check" or "palm rejection" that prevents the touchpad from responding while typing to avoid accidental input. However, this feature can sometimes be overly sensitive. You can try disabling palm check or adjusting its sensitivity in the touchpad settings.
• Check for conflicting software: Certain software applications or utilities can interfere with touchpad functionality. Temporarily disable any third-party software or utilities related to input devices and see if the touchpad starts working properly.
• Perform a power cycle: Shut down your laptop, disconnect the power adapter, and remove the battery (if it's removable). Press and hold the power button for about 15-20 seconds to discharge any residual power. Then reinsert the battery (if applicable), connect the power adapter, and turn on your laptop.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support