Touchpad problems

[Advens]

So I've been experiencing problems with my touchpad, where the driver just keeps failing when I turn on my laptop.  I found out that it will keep failing every time I turn on my laptop with a mouse connected. I don't know why that happens. I tried disabling and reenabling it, uninstalling it, but it just won't work if a mouse is connected when the laptop turns on.

[Deep_World]

Hi @Advens,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Have you noticed if the touchpad works fine when no external mouse is connected at startup?
• Did this problem begin recently, or has it been happening since you first started using the laptop?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Touchpad Settings in BIOS
   • Restart your laptop and press F10 to enter BIOS.
   • Look for “Internal Pointing Device” and ensure it’s enabled.
2. Update Drivers via HP Support Assistant
   • Open HP Support Assistant and check for updates to the touchpad driver and system BIOS.
   • Install any available updates and restart your laptop.
3. Windows Settings
   • Go to Settings > Devices > Touchpad and confirm it’s enabled.
   • Also check under Mouse settings if there’s an option that disables the touchpad when a mouse is connected.
4. Reinstall Synaptics/Precision Drivers
   • Uninstall the current touchpad driver from Device Manager.
   • Download the latest driver for your OMEN 15-dh1020tx from the  https://support.hp.com/in-en/drivers.  
   • Install it fresh and restart your system.
5. Test Without Mouse Connected

• Boot the laptop without the external mouse plugged in, then connect it after startup to see if the touchpad continues working.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Advens]

Yeah, I tried doing all of that, but it still doesn't work. The I2C HID Device keeps failing to start. I didn't really find the settings for the touchpad in my boot settings. The touchpad has been having problems for a couple of months now, but it used to be fixable by disabling and re-enabling the driver. 

[Deep_World]

Hi @Advens,

Thanks for your response. It looks like you’re still having issue with the touchpad.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[scotty_96]

This is usually caused by the touchpad driver or BIOS being set to disable the internal touchpad when an external mouse is detected. Check your BIOS/UEFI settings and the touchpad driver control panel (Synaptics/ELAN/Precision) for an option like “Disable touchpad when USB mouse is connected.” Updating or reinstalling the manufacturer’s touchpad driver (not the generic Windows one) often resolves this behaviour.