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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-23-2020 01:36 PM

HP Recommended
Product: Pavilion 15ec1048ax
Operating System: Microsoft Windows 10 (64-bit)

Couple of hours ago I bought the new pavilion gaming laptop (15ec1048ax). While exploring the new laptop I noticed 2 things & have questions regarding it.

 

1. The whole touchpad seems to be a single button along with right/left click buttons in the bottom. While scrolling i noticed the "tick" sound from the touchpad (top & middle portion) was it designed to work the way it is now or is there a fault in it ?

 

2. When I open/close the laptop I can hear a creeking sound. Is this sound common in new laptops or is something wrong with mine ?

 

I waited for this model more than a month, now that I've got it I feel disappointed because of these 2 unexpected sounds. Please help.

2 REPLIES 2

‎09-26-2020 10:19 AM

HP Recommended

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This sounds like a Chassis issue. Please contact HP Support in your Region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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‎10-03-2020 01:50 PM

HP Recommended

The link provided doesn't work.

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