• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
HP Recommended
Microsoft Windows 10 (64-bit)

I went to device manager and selected display adaptors then selected Radeon RX 6550M and disabled the devoce. Then I selected uninstall device. AMD software then reported the GPU was still using 4 watts. I then turned off smart access memory in the smart access section of AMD. AMD then reported intermittant power in the GPU. So I then installed the latest AMD software which then reported zero power in the GPU. The problem is the graphics driver reinstalls and the AMD then turns on the memory access. I'm doing this for battery life. The power cord runs hot which is alarming since no one sells them. I have an older 90 watt which might work in an emergency. Microsoft should list the GPU in the device manager and not under graphics driver.There is a solution which is to install Windows 10 which will ignore the GPU until you install the AMD software. But the screen gives only the choice of 66 frames per second. I would like a screen driver that runs at 120 frames per second which allows me to scan videos at high speed without dropping frames.

3 REPLIES 3
HP Recommended

Hi @coywolf,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

This time I disabled the GPU turned off smart mamory and uninstalled the AMD software. It has not turned itself back on. The task manager does not show rhe GPU but GPU Z does and shows solid zeros. I can play HD 30 fps video at 3.8 times and it used 3 percent CPU and 24 percent GPU. The laptop will now work with a 45 watt charger that runs cool. This is acceptable to me and is not hard to undo. I don't game but I do plan on running engineering programs.

HP Recommended

Hi @coywolf,

 

Thank you for your response, 

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support  

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.