• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-19-2020 02:49 PM

HP Recommended
Product: OMEN by HP 15-dc0000 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

My laptop is shutting itself down when I touch it once or twice a day. It is like a fuse suddenly happens when i am entering the passcode to access the laptop , this has only started recently and it happens when it is off the charger, and yes it is fully charged so it is not turning off because there is no battery life.

 

after it turns off i cant start up the laptop untill atleast a minute passes. \

 

All of my work gets closed and not saved this has destroyed me mentally , please help with this problem.

5 REPLIES 5

‎12-27-2020 11:15 AM

HP Recommended

@Ajnation

 

I reviewed your post and I understand that the computer is shutting download randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-30-2020 03:12 PM

HP Recommended

I will try that right now , but i forgot to mention that this happens when i put the laptop to sleep and try to reopen it.

Was this reply helpful? Yes No

‎12-31-2020 11:18 AM

HP Recommended

@Ajnation

 

Thank you for the update.

 

Try the suggested steps and check if it helps.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-11-2021 12:09 PM

HP Recommended

I have updated the Bios , also the other software updates or driver updates could not be completed for some reason even though i have used the product key on my laptop . it still turns of suddenly and i have noticed it happens when i put my laptop to sleep or it automatically sleeps and when i want to enter the password on my laptop it turns off

Was this reply helpful? Yes No

‎01-12-2021 08:40 AM

HP Recommended

@Ajnation

 

I recommend you follow the steps in the below article to run a system test on the computer to make sure that there are hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.