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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎12-19-2020 02:49 PM

HP Recommended
Product: OMEN by HP 15-dc0000 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

My laptop is shutting itself down when I touch it once or twice a day. It is like a fuse suddenly happens when i am entering the passcode to access the laptop , this has only started recently and it happens when it is off the charger, and yes it is fully charged so it is not turning off because there is no battery life.

 

after it turns off i cant start up the laptop untill atleast a minute passes. \

 

All of my work gets closed and not saved this has destroyed me mentally , please help with this problem.

5 REPLIES 5

‎12-27-2020 11:15 AM

HP Recommended

@Ajnation

 

I reviewed your post and I understand that the computer is shutting download randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎12-30-2020 03:12 PM

HP Recommended

I will try that right now , but i forgot to mention that this happens when i put the laptop to sleep and try to reopen it.

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‎12-31-2020 11:18 AM

HP Recommended

@Ajnation

 

Thank you for the update.

 

Try the suggested steps and check if it helps.

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-11-2021 12:09 PM

HP Recommended

I have updated the Bios , also the other software updates or driver updates could not be completed for some reason even though i have used the product key on my laptop . it still turns of suddenly and i have noticed it happens when i put my laptop to sleep or it automatically sleeps and when i want to enter the password on my laptop it turns off

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‎01-12-2021 08:40 AM

HP Recommended

@Ajnation

 

I recommend you follow the steps in the below article to run a system test on the computer to make sure that there are hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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