USB 3.0 ports: Unable to install windows 10

[IRadiant]

My Omen has 3 USB ports, two of them are USB 3.0 (the last one is 2.0) and I usually install windows using USB flash drive (my USB stick is also the 3.0 type).

The problem is that it is impossible for me to install windows 10 via those USB 3.0 ports. Whenever the installation is about 12% of completion, it stops and says that the installation cannot finish due to errors. On the contrary, when I switch to the USB 2.0 port, it does work - the installation finishes without any interruption. I have tried many times and the results are still the same - the 3.0 ports do not work and the 2.0 one does.

I do not know why it happens that way and I really want to fix it because the speed of the USB 3.0 ports is much faster than that of the 2.0 one.

[The_Fossette]

Hi @IRadiant

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that when you are using the USB 3.0 port for installing windows the installation is getting stuck at 12%.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• Is the USB 3.0 port working fine after windows installation?
• Have you performed any troubleshooting steps before posting?

The only reason for the USB 3.0 not to work correctly is a faulty driver. When you format the computer, and start installing windows all the drivers get deleted and it may cause the USB 3.0 port not to work correctly.

I recommend you to update the bios and the chipset driver from the below link and check if it helps.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[IRadiant · Accepted solution]

First and foremost, I want to say thank you for your enthusiasm and to let you know that I figured a way to solve it.

Second, to answer your questions, the USB 3.0 ports all worked fine before and after the installation. It was not due to the erroneous USB drivers, but just because of the UEFI mode that inhibited the installation.

To be specific, the USB flash drive has to be formatted with GPT partition so that it is compatible with UEFI boot, instead of Legacy boot mode in the old times. To do that, I utilized Rufus software that allowed UEFI boot to be integrated into the USB stick. As a result, I could install windows 10 via USB 3.0 port without any interruption.

[The_Fossette]

Hi @IRadiant

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[Kraylus]

Wow. Thank you so much. I've been searching the internet for hours trying to solve this problem and you are the first person to mention anything about formatting requirements of the installation media. PROBLEM SOLVED.