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‎08-03-2022 09:28 PM - last edited on ‎08-04-2022 09:35 AM by Retired

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 10 (64-bit)

My omen laptop needed a few drivers updated so I did that with hp support assistant. Bios was one of them. Before I updated my bios my usbc was working fine. I was using it as a display port for an additional monitor. After the Bios update, it didn't work at all. Doesn't display the monitor, doesn't charge, doesn't do anything.

Serial Number: [Personal Information Removed]

Bios: F.11

Category:
1 person had the same question
1 REPLY 1

‎08-04-2022 11:07 AM

HP Recommended

Hello @Johnny114 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.11 Rev.A13.2 MBMay 23, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.31.2 Rev.A0.5 MBNov 17, 2020Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.2 MBAug 27, 2021Download

Intel Serial IO Driver

30.100.2020.7 Rev.A0.8 MBNov 17, 2020Download

 

(4) Reboot

(5) Install/Update

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.A29.9 MBMay 16, 2021Download

 

(6) Reboot and test again ... 

(7) Please report your results

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