USB port not working

[aandreshko]

One of the USB ports has disappeared from the device manager. Rebooting the laptop, removing other ports, and installing new drivers didn't help. help me please

[Dilip_18]

Hi@aandreshko,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing USB port issues with the Victus By HP 16.1 Inch Gaming Laptop PC .  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing System Restore from windows if it had worked few days ago.
• You can do Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[aandreshko]

Sorry, but it was technical issue. I gave it to the official service center and they said that my usb port burned out. although I only used it for the mouse. Can a permanently on mouse cause this?

[Dilip_18]

Hi@aandreshko,

Thank you for responding, I appreciate your time and effort.

The USB Mouse might have damaged the USB ports.

For any hardware issue or repair please click on the link Phone Assist Worldwide 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[cpufxer]

• If you don't eject the USB device, then you have 5 volts on it. Just yanking it out isn't good as you well know. Please eject any USB before removal.