• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-22-2022 04:45 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A1AV)
Operating System: Microsoft Windows 10 (64-bit)

One of the USB ports has disappeared from the device manager. Rebooting the laptop, removing other ports, and installing new drivers didn't help. help me please

4 REPLIES 4

‎05-25-2022 09:17 AM

HP Recommended

Hi@aandreshko,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing USB port issues with the Victus By HP 16.1 Inch Gaming Laptop PC .  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try doing System Restore from windows if it had worked few days ago.
  • You can do Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-26-2022 11:44 AM

HP Recommended

Sorry, but it was technical issue. I gave it to the official service center and they said that my usb port burned out. although I only used it for the mouse. Can a permanently on mouse cause this?

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-30-2022 02:46 AM

HP Recommended

Hi@aandreshko,

 

Thank you for responding, I appreciate your time and effort.

 

The USB Mouse might have damaged the USB ports.

 

For any hardware issue or repair please click on the link Phone Assist Worldwide 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

Was this reply helpful? Yes No

‎05-30-2022 05:11 PM

HP Recommended
  • If you don't eject the USB device, then you have 5 volts on it. Just yanking it out isn't good as you well know. Please eject any USB before removal.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.