Unable to Disable Virtualization Technology (SVM/AMD-V) – OMEN 16-xd0015AX

[UNKNNOWN]

Dear HP OMEN Support Team,

I am using an HP OMEN 16-xd0015AX laptop, and I need to disable Virtualization Technology (SVM/AMD-V) on my system.

I have already tried all the troubleshooting steps available to me, including checking the BIOS/UEFI settings and disabling the relevant virtualization-related options in Windows. However, I am still unable to completely disable virtualization on my laptop.

I would appreciate your assistance in determining whether virtualization can be disabled on this particular OMEN model and, if so, providing the exact BIOS settings or procedure required to do so.

My laptop details are:

• Model: HP OMEN 16-xd0015AX

• BIOS Version: F.32

• Processor: AMD

• Operating System: Windows 11

Please let me know if you require any additional information, screenshots, or diagnostic reports from my laptop.

Thank you for your assistance. I look forward to your response.

Kind regards,

[Deep_World]

Hi  @UNKNNOWN 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand you're looking to disable Virtualization Technology (SVM/AMD-V) on your HP OMEN 16-xd0015AX and have already spent time checking both BIOS and Windows settings. I'll be glad to help gather a few more details and suggest few steps.

To better understand the behavior you're seeing, could you kindly confirm the following?

• When you open Task Manager > Performance > CPU, does it show "Virtualization: Enabled"?
• Have you recently updated the BIOS to version F.32, or was the issue present on earlier BIOS versions as well?

In the meantime, kindly try the following steps:

Step 1: Verify BIOS Virtualization Settings

1. Restart the notebook.
2. Tap F10 repeatedly during startup to enter BIOS Setup.
3. Navigate to Advanced or System Configuration.
4. Look for:
   • SVM Mode
   • Virtualization Technology
   • AMD-V
5. Set the option to Disabled.
6. Save the changes and restart the notebook.

Step 2: Disable Windows Virtualization Features

1. Press Windows + R, type optionalfeatures.exe, and press Enter.
2. Uncheck:
   • Hyper-V
   • Virtual Machine Platform
   • Windows Hypervisor Platform
   • Windows Sandbox
   • Windows Subsystem for Linux (if not required)
3. Restart the notebook.

Step 3: Review Core Isolation Settings

1. Open Windows Security.
2. Select Device Security.
3. Open Core Isolation Details.
4. Temporarily turn off Memory Integrity for testing purposes.
5. Restart the notebook and check whether the virtualization status changes.

You may find these HP documents and community discussions useful: HP Community Discussion on VBS and Virtualization Settings: Click here .
 

I hope this helps. 

 

[UNKNNOWN1]

Hi,

Thank you for your response.

1. In Task Manager → Performance → CPU, Virtualization shows Enabled.
2. The issue was present on both BIOS F.31 and F.32.

I located the Virtualization Technology setting in the BIOS and set it to Disabled. After saving the changes and restarting the notebook, Task Manager still shows "Virtualization: Enabled."

I have also already:

• Disabled Hyper-V
• Disabled Virtual Machine Platform
• Disabled Windows Hypervisor Platform
• Disabled Windows Sandbox
• Disabled Windows Subsystem for Linux (WSL)
• Disabled Core Isolation / Memory Integrity
• Disabled VBS (Virtualization-Based Security)
• Executed bcdedit /set hypervisorlaunchtype off

Despite all of these changes, Task Manager continues to show "Virtualization: Enabled."

Since the behavior is identical on both BIOS F.31 and F.32, could you please confirm whether virtualization is permanently enabled at the firmware level on the HP OMEN 16-xd0015AX, or whether there is a hidden/unavailable BIOS setting that controls AMD-V/SVM on this model?

Thank you.

[Deep_World]

Hi @UNKNNOWN,

 Thanks for the update, Could you kindly review and follow the steps outlined in HP's official document below and confirm the outcome:

HP PCs - Enable Virtualization Technology in the BIOS - View HP Support Document  

After completing the steps, kindly let us know:

1. Whether the Virtualization Technology setting in BIOS remains set to Disabled after saving and restarting.
2. Whether Task Manager > Performance > CPU still shows "Virtualization: Enabled".
3. If you receive any error messages or notice any changes in system behavior after disabling the setting.

The above HP document contains the supported HP procedure for enabling or disabling virtualization technology through the BIOS. Once you have complete the steps and kindly share the outcome. 

If Task Manager continues to show "Virtualization: Enabled," this may indicate that Windows is still detecting the processor's virtualization capability rather than confirming that virtualization services are actively in use. Microsoft provides additional guidance on how virtualization status is reported within Windows.

Regards

Deep_World

[UNKNNOWN1]

Hi Deep_World,

Thank you for your response.

I have already followed the HP support document multiple times, including testing it again after your latest reply. Virtualization Technology was set to Disabled in BIOS, the changes were saved, and the procedure was completed exactly as described in the HP document.

However, Task Manager continues to show "Virtualization: Enabled."

I did not receive any error messages, and I did not notice any significant changes in system behavior after disabling the setting.

At this point, I do not believe repeating the same BIOS steps will provide a different result. I have spent a considerable amount of time troubleshooting this issue and consulting multiple sources. Unfortunately, every response I receive directs me to the same generic instructions for disabling virtualization, which I have already completed numerous times.

In addition, I am now facing another issue. I am no longer able to access the BIOS reliably. Whenever I attempt to enter the BIOS, the system frequently becomes stuck on a black screen instead of loading the BIOS menu. This appears to be a separate concern that may indicate a BIOS or hardware-related problem.

Since all recommended troubleshooting steps have already been performed multiple times without resolving the issue, I would appreciate escalation of this case to a higher-level technical team. If necessary, please arrange an inspection by an HP service engineer or provide an in-person service solution, as I do not wish to continue repeating the same troubleshooting procedure without any progress.

Please advise on the next available escalation or service options.

Regards

[Hawks_Eye]

Thanks for replying.

Please allow us some time to check with the same and will revert with an answer.

We appreciate your patience.

Regards,

Hawks_Eye

[Deep_World]

Hi @UNKNNOWN,

 The HP OMEN 16-xd0015AX with the AMD Ryzen  processor supports AMD virtualization technology (AMD‑V/SVM). In general, disabling SVM Mode in the BIOS should disable hardware virtualization.

However, HP documentation notes that SVM CPU Virtualization cannot be disabled when Virtualization-Based BIOS Protection is enabled. This security feature uses hardware virtualization to help protect system firmware and may keep virtualization active even when you attempt to disable SVM in the BIOS. This behaviour is documented in HP's Virtualization-Based BIOS Protection guidance and HP BIOS documentation. 

You may find the following HP document helpful for understanding this security feature:

Virtualization-Based BIOS Protection Assessment

To confirm the current status, kindly check whether Virtualization-Based BIOS Protection or other virtualization-based security features are enabled in the BIOS and compare the results with the Windows System Information (systeminfo) output.

 This can help determine whether Task Manager is reporting an active virtualization platform due to firmware security requirements rather than the SVM setting itself.

[UNKNNOWN1]

Hi Hawks_Eye and HP Support Team,

I have already tried all of these troubleshooting steps multiple times over the past 3+ months, and I am still completely unable to disable virtualization (SVM/AMD-V) or resolve the issue.

Furthermore, I am now facing an additional critical problem: whenever I attempt to enter the BIOS, the system frequently gets stuck on a black screen instead of loading the menu.

Since software and BIOS-level workarounds have completely failed and this has blocked my workflow for over three months, please escalate this case to a higher-level technical team immediately. I request an inspection by an HP service engineer or an in-person customer service solution.

I have also filed this issue on the national consumer complaint portal due to the prolonged unresolved status. Please help me resolve this as soon as possible.

Regards

[Deep_World]

Hi @UNKNNOWN,

Thank you for the detailed update.

The  point is that on some HP OMEN systems, virtualization may remain active when security features such as Virtualization-Based BIOS Protection are enabled . 

And I understand that your experiencing an issue with accessing the BIOS as well, Don't worry kindly try the below steps and confirm : 

1. Perform a BIOS Recovery - Click here for steps 
   • Turn off the notebook.
   • Press and hold Windows + B.
   • While holding those keys, press and hold the Power button for 2-3 seconds, then release the Power button while continuing to hold Windows + B.
   • If the BIOS Recovery screen appears, follow the on-screen instructions.
2. Disconnect External Devices
   • Remove all USB devices, docking stations and storage devices.
   • Restart the notebook and attempt to enter BIOS using F10 immediately after powering on.
3. Run HP Hardware Diagnostics UEFI
   • Press F2 at startup.
   • Run the System Board Test and Extensive Test.
   • Note any failure IDs that are reported.

If you still have the same issue, then you can try recovering  the BIOS using a USB recovery drive (Click here for steps )
 

I hope this helps.