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Locked

‎07-07-2026 09:07 PM

HP Recommended

I purchased this laptop on Facebook marketplace, not realizing it was locked in a Bios boot loop. 

I tried doing the Win+B bios reset, it tried to do a firmware update, and then took me back to the password screen with no other options.

 

I tried contacting the seller about it, but I’ve been ghosted. Everything I’ve read about trying to fix it points me towards the fact that I just bought a $250 paper weight. 

 

Posting here in hopes that somebody has any ideas on how to help.

Category:
1 REPLY 1

‎07-07-2026 09:32 PM

HP Recommended


Unfortunately, for problem with passwords you will need to contact an HP agent.
Click here for world-wide contact info
Here is HP's official policy regarding BIOS passwords:
HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

You need to contact an HP agent and explain the problem, or take the PC to an HP authorized repair center.

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