Showing results for 
Search instead for 
Did you mean: 
Level 1
5 5 0 1
Message 11 of 12
Flag Post
HP Recommended

Kumaro 307:


My friend, I did all the recommendations you told me days ago, I had a lot of apps and programas to reinstall (I use a lot) and the issue continue.

What about the other guy (Raj1788) that recommend me update the BIOS. I had 2 updates availables and I sent the screenshot before. 

Those updates are compatibles with my HP's model? Which one?


Thanks always for your time.


HP Support Agent
HP Support Agent
18,207 18,206 1,268 1,487
Message 12 of 12
Flag Post
HP Recommended



The latest BIOS update available for your PC is version F.16 Rev A released on Apr 2019. When you run HPSA, it detects and installs the right BIOS required for your PC. 

If the issue persists, please contact our HP Support team for further assistance:

1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.


Keep me posted for any other assistance.

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation