Unable to locate any G Sync Settings

[brownsugar458]

I noticed that I cannot enable G Sync on this laptop, even though it uses an RTX 4050 card. I am using an Acer XV272U monitor, where I was previously able to enable G-Sync on my old laptop using a 1660Ti, however, this laptop does not show any option for G Sync.

My previous laptop used a minidisplayport to displayport cable in order to work with G Sync, however this laptop does not have that port. I have tried using USB C to displayport and I have tried using HDMI to HDMI, to no avail.

I have tried for months to get this to work. Please help, screenshot attached.

[Raj_05]

Hi @brownsugar458,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having a challenging time enabling G-Sync on your OMEN by HP 16.1 inch Gaming Laptop PC with an RTX 4050. Here are some steps and checks to help resolve the issue.

Verify Monitor Compatibility

• Check G-Sync Compatibility: Ensure that your Acer XV272U monitor is G-Sync compatible. If it is not officially certified but supports FreeSync, you might still be able to use G-Sync in some cases.
• Firmware Update: Check if there's a firmware update available for your monitor.

Check Connection Type

• USB-C to DisplayPort: Ensure that the USB-C to DisplayPort cable is of high quality and supports the necessary bandwidth for G-Sync (DP 1.2 or higher).
• HDMI Limitations: G-Sync usually requires DisplayPort connections. HDMI may not support G-Sync on some monitors.

Update Drivers and Software

• Graphics Drivers: Make sure you have the latest NVIDIA drivers installed. Go to the NVIDIA website or use the GeForce Experience software to update.
• NVIDIA Control Panel: Check for updates in the NVIDIA Control Panel or through GeForce Experience.

Configure NVIDIA Control Panel

• Enable G-Sync: Open NVIDIA Control Panel:
  1. Right-click on the desktop and select NVIDIA Control Panel.
  2. Go to Display > Set up G-SYNC.
  3. Ensure that the box for Enable G-SYNC, G-SYNC Compatible is checked.
  4. Select Enable for full screen mode or Enable for windowed and full screen mode based on your preference.
  5. Under Select the display you would like to change, choose your monitor.

Check Monitor Settings

• On-Screen Menu: Access the monitor’s on-screen display (OSD) menu and check if G-Sync/FreeSync is enabled. Some monitors require you to enable FreeSync for G-Sync to work.

Verify Cable Connection

• Ensure Secure Connection: Confirm that the cable connections are secure and properly seated.
• Test with Different Cable: If possible, test with another USB-C to DisplayPort cable to rule out a faulty cable.

[Raj_05]

Windows Settings

• Display Settings: Go to Settings > System > Display, and ensure that your monitor is set as the primary display if applicable.

Check for Conflicts

• Background Applications: Close any applications that might interfere with the NVIDIA Control Panel or G-Sync settings.

BIOS and Firmware Updates

• Laptop BIOS: Check for any BIOS updates for your OMEN laptop that might address compatibility or performance issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support