-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Unable to open Webcam

Create an account on the HP Community to personalize your profile and ask a question
01-17-2025 01:34 PM
Your laptop may have a True Vision 5mp camera with a privacy door covering the lens. Make sure it is open.
Try this HP universal webcam driver dated 2024
If it does not work then try a different driver as follows
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties. It may not be under imaging device
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver
Select "Browse my computer for drivers"
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device
You may have to try more than one driver. Possibly an older driver will work.
If the above does not work then please provide the VEN and PID numbers that identify the camera device. For example the IR camera ID is 0408 and 545E
The actual camera is also needed, not just the IR
IR driver for laptops about 2017 - 2018
PC Reference
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it