Unit replacement under DOA

[Dvnder]

 

 

I recently bought a new HP Omen Gaming Laptop on 19th October 2025.

After just 3 days of use, I noticed white dead pixel and multi small colored pixels on the screen.

I immediately contacted HP Support, and a technician visited to check the issue.

He confirmed the pixel problem, took photos of the screen, and mentioned that the case would be forwarded for replacement approval.

Since this is a brand-new laptop and the defect appeared within just a few days, I believe it should qualify for unit replacement under HP’s DOA or early-life defect policy.

I would really appreciate guidance from the HP team or experts on how I can proceed with the replacement process and get an update on my existing case.

Case ID: 

Thank you for your time and support.

[VikramTheGreat]

Hi @Dvnder,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out to HP Support and for sharing your concern regarding the display issue on your new HP Omen laptop.

We would like to inform you that an on-site engineer visit has already been raised under your existing case ID. Our service team will be visiting to inspect and verify the issue in person. Once the visit is completed, the technician will share a detailed report with our backend team for further review and approval.

We request you to kindly wait for the engineer's visit to be completed, as this is an essential step for us to proceed with the next course of action. Please rest assured, once the inspection is done, we will do our best to provide the appropriate resolution in line with HP’s warranty and replacement policy.

We appreciate your patience and understanding, and we’ll ensure you receive all the necessary support to get this matter resolved as quickly as possible.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat