Updated intel processor graphics now laptop won't boot.

[MAbb1]

Hello everyone,

I have the HP Omen 15-ax201nk, and i have used Intel driver & support Assistant to find driver updates.

Specs and details:

- I7 7700hq

- Windows 11

I have installed the update and then the laptop won't boot.

One of the videos where the screen is glitching is right after installing the driver and before restarting.

The other video is trying to turn on the laptop.

Did i ruin the laptop?

[Content Removed]

[Paul_Tikkanen]

You can't update the Intel graphics driver in a notebook that has the Intel/Nvidia switchable graphics.

You shouldn't have wrecked your notebook.

See if you can start the notebook in Safe mode and uninstall the Intel graphics driver from the Intel GPU in the device manager and check the Uninstall driver box.

Enter the Windows Recovery Environment.

To do this, you will need to interrupt the normal boot process three consecutive times:

If Windows 10 fails to boot normally three times over, the fourth time it enters by default in an Automatic Repair mode.

1. On the Choose an option screen, select Troubleshoot, Advanced options, Startup Settings, Restart.

2. After your PC restarts, select 4 or press F4 to start your PC in Safe Mode

Or select 5 or press F5 for Safe Mode with Networking.

Restart the PC and use the latest Intel graphic driver from your notebook's support page.

[MAbb1]

I didn't know that and didn't see any clear warning saying it would cause an issue.

The laptop does not boot at all. The power button just keeps blinking until i hold down the power button and it shuts down.

Does that mean something is fried?

[Paul_Tikkanen]

Normally Intel provides a warning to check that installing their driver may remove customized features from the PC manufacturer's driver.

Regardless, that should not have caused your notebook to completely stop working like it did.

I just thought you couldn't get into Windows (black screen, etc.).

So, unfortunately, I don't know how you would go about fixing that problem.

Maybe the blinking light is a trouble code.

https://www.youtube.com/watch?v=5MNl-_uNOWM

[MAbb1]

I can't find the power button blinking light in the led beep codes.

It's only blinking in white and only the power button.

[Paul_Tikkanen]

Then I would have to conclude the notebook's motherboard has suffered a component failure.

[MAbb1 · Accepted solution]

I opened up the laptop removed some things and kept trying till i found a dead ram stick. Not the behavior expected from a faulty ram but i'm happy with the outcome.

[Paul_Tikkanen]

Glad it was just a memory chip and not the motherboard.

Pretty coincidental that it failed just when you were doing the driver updates.