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- HP Community
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- Re: Using Dock staton
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12-26-2021 01:56 PM
Hi! I have HP Pavilion gaming laptop 15-cx0xxx and I've purchased HP USB-C Dock G5, 5TW10AA#ABB and when connected, it is not charging the laptop and the power button doesn't seem to function properly that I have to open the laptop lid to switch on the monitor. Please advice how to solve this issue and if I bought the wrong docking station, please advise what is the proper model for video, data and power capabilities
12-26-2021 02:11 PM
What is your HP Pavilion gaming laptop 15-cx0xxx ? Normally it has 150W or 200W charger. Your USB-C Gen 5 dock has 100W delivery therefore it won't charge your machine.
You need a higher wattage rating dock for your machine. HP has an HP Thunderbolt™ Dock 230W G2 this MAY work on your machine. The reason I say MAY because it is very expensive, I have not tested it.
Regards.
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12-26-2021 02:32 PM
Hi Thanks for your prompt reply. I've just checked the power cords. The dock station charger is 120W and my laptop charger is 150W. If that so, should I try another dock station and which one is compatible please ?
Regards
12-26-2021 03:11 PM
Sorry, none of the following docks are compatible with your machine
https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358
Regards.
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