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‎12-26-2021 01:56 PM

HP Recommended
Product: HP Pavilion gaming laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi! I have HP Pavilion gaming laptop 15-cx0xxx and I've purchased HP USB-C Dock G5, 5TW10AA#ABB and when connected, it is not charging the laptop and the power button doesn't seem to function properly that I have to open the laptop lid to switch on the monitor. Please advice how to solve this issue and if I bought the wrong docking station, please advise what is the proper model for video, data and power capabilities

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3 REPLIES 3

‎12-26-2021 02:11 PM

HP Recommended

@3azzoooz 

 

What is your HP Pavilion gaming laptop 15-cx0xxx ? Normally it has 150W or 200W charger. Your USB-C Gen 5 dock has 100W delivery therefore it won't charge your machine.

 

You need a higher wattage rating dock for your machine. HP has an HP Thunderbolt™ Dock 230W G2 this MAY work on your machine.  The reason I say MAY because it is very expensive, I have not tested it.

 

Regards.

BH
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‎12-26-2021 02:32 PM

HP Recommended

Hi Thanks for your prompt reply. I've just checked the power cords. The dock station charger is 120W and my laptop charger is 150W. If that so, should I try another dock station and which one is compatible please ?

 

Regards 

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‎12-26-2021 03:11 PM

HP Recommended

@3azzoooz 

 

Sorry, none of the following docks are compatible with your machine

 

             https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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