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11-12-2021 12:32 PM - edited 11-12-2021 06:16 PM
Product: OMEN by HP 15t-ax200 CTO Laptop PC
Operating System: Microsoft Windows 10 (64-bit)
I replaced an expanded battery in my hp omen laptop. The new battery worked fine for a couple of hours before my computer blue screened crashed twice. I tried to manually calibrate the new battery and after discharging it and trying to recharge the battery got stuck at 35% charge. It was stuck for 2+ days and was failing bios and hp assistant battery tests.
Battery Bios Test: Failure ID: MBTT11-9T1ART-MFPUQJ-C09C03
During the last 6 hours, overnight the charge percentage has gone from 35% to 100% and it has since passed the bios battery test after calibrating via bios it passes both the hp assistant and bios battery test but says it still needs to be calibrated.
I just calibrated it and it says calibration is needed, could someone please enlighten me on what happened? Should I swap the battery for a replacement that is already on its way?
The "Q" key on the laptop's keyboard has also become completely nonfunctional even after the battery passed the bios test.
Keyboard Bios Test: Failure ID: MBTT11-8LAART-MFPUQJ-G03703
For the keyboard, the only thing I haven't done is reseating. My computer has once again crashed, blue screened then restarted before I could see an error code even after battery calibration and testing.
I'm totally lost on what to do.
** Updated 8:16 PM Est 11/12/21
2 REPLIES 2
11-16-2021 07:38 AM
Hi @MMM555, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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