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09-21-2020 11:48 PM
Hello, a week ago I purchased my laptop. The laptop comes with a 256 gig SSD, on which the OS is installed. It has 8 gigs of RAM, and a Ryzen 5 4600H processor. Seeing how all the components are latest and pretty fast, my laptop should boot within 10-12 seconds. However, upon booting, I am greeted with the white HP logo, under which the white dot circle animation plays continuously for a good 2 minutes.
I booted into the BIOS (F10 key) and the Boot device order menu (F9 key). In the latter, choosing bootx64.efi seemed to do the trick albeit temporarily. Any solutions?
09-24-2020 11:49 AM - edited 09-24-2020 11:50 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, exit out from BIOS environment and start your computer normally if computer takes time to start then try to turn off the airplane mode off and restart your computer (just by pushing the wireless button once you will be able to turn off the airplane mode)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-25-2020 12:37 PM
disable the fast startup and see if it will help;
open a command prompt with admin privileges and type this command:
powercfg -h off
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09-26-2020 12:16 AM
Instead of that what i did was downgrade to adrenaline software 20.8.2 and the problem was solved.Before this i had updated adrenaline software to 20.9.1 this was what caused this problem. Just downgrade to the version i mentioned this works for me.