Victus 16-S0047NT black screen and fan at 5000rpm

[TATLI07]

Victus laptop with R7 7840hs and rtx 4060, with two problems one: black screen after sleep when lid is open not closed, when I press mouse button or keyboard the backlight lights with black color that means its wake but nothing visible, two: when I play intensive game like RE4 2023 or Last of us the fan speed start raising to 5000rpm normally exiting game after 15-20min fan speed gets to normal but it doesn't, in omen gaming hub there no effect if I set it to manually or not, it stays at 5000rpm

[A_Gayathri]

Hi @TATLI07,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issues you're experiencing with your Victus Gaming Laptop, namely the black screen after sleep and the persistent high fan speed, can be frustrating. Here are some steps you can take to diagnose and potentially resolve these issues:

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

click here and follow the troubleshooting steps-  HP Laptop Starts but No Display | Black Screen |

click here and follow the troubleshooting steps- How to Fix a Black Screen on Your Computer

Please  update Windows and HP support assistance updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

Refer to this document: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!