Victus 16-s / 16-r Series — Hall Sensor Design Defect Causing Forced CPU Throttling — Request Free S

[Ziao1]

Dear HP Support / Escalation Team,

I am writing to formally escalate a critical hardware issue affecting my Victus by HP Gaming Laptop (Model: 16t-r000).

Based on my own technical verification and numerous public reports on the official HP Community forums, this is NOT an isolated failure but a chronic design defect related to the Hall sensor (lid switch) circuit used across the HP Victus 16-s0000 / 16-r000 series.

Current situation on my device:

• When the Hall sensor cable is connected, the system intermittently mis-detects the lid as closed, causing black screens, forced sleep, or failure to boot.

• HP Authorized Service disabled the issue by physically disconnecting the Hall sensor cable. This is NOT a repair.

• After the sensor was disconnected:
– Lid close / standby functions no longer work
– The EC/BIOS enters a fail-safe state
– CPU package power is permanently limited (~40–45W)
– Severe and permanent CPU performance loss (~40–50%)
– High operating temperatures remain despite the reduced power

This clearly demonstrates that the Hall sensor circuit is an integral part of the system power and thermal management logic. Disconnecting it causes the product to operate below its advertised specifications and intended use, which constitutes an unacceptable downgrade rather than a valid repair.

Importantly, identical symptoms and “repairs” (sensor disconnection + performance throttling) are widely documented by many users across different regions, as publicly visible on HP’s own Community platform. This establishes the issue as a design-level defect, not user damage or normal wear.

As the customer, I should not be required to accept:
• Permanent performance degradation
• Loss of core laptop functionality
• Or repeated service delays
to compensate for a known design flaw.

Therefore, I formally request:

✅A FREE replacement of the system board (motherboard),
or another permanent hardware-level fix approved by HP Engineering, that fully restores:
– Proper Hall sensor functionality
– Normal EC/BIOS power management
– Full CPU performance without throttling

I do NOT accept sensor disconnection, firmware limitations, or reduced performance as a final resolution.

Please treat this as a formal warranty and product defect escalation.

I request a written response outlining the approved corrective action.

Product: Victus by HP Gaming Laptop 16t-r000
Serial Number: Edited
Operating System: Windows 11

Thank you for your prompt attention to this matter.

[Deep_World]

Hi @Ziao1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Our Understanding of Your Concern

Based on your message, you have clearly outlined that:

• The Hall sensor (lid switch) circuit intermittently misreports lid state, causing display loss, sleep events, or boot failure.
• An HP Authorized Service Provider disconnected the Hall sensor as a workaround.
• This workaround resulted in:
  • Loss of lid-close and standby functionality
  • EC/BIOS fail-safe behavior
  • Permanent CPU power limitation and significant performance degradation
• You have identified multiple similar reports on HP’s Community, suggesting this is not an isolated incident.
• You are requesting a proper hardware-level resolution, not a workaround that degrades functionality or performance.

Your position is clearly stated, and we understand that sensor disconnection is not a valid repair if it results in throttling and loss of core features.

What Needs to Happen Next (Escalation Required)

Cases involving must be reviewed by HP Engineering through a formal escalation channel. This cannot be resolved at the frontline support level.

What We might  Need From You via private message 

Please provide the following so we can check on the details :

1. Your existing HP Case ID or Repair Order number
2. Serial number of the laptop
3. Country/region where the device was purchased or serviced

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World