Victus 16-s / 16-r Series — Hall Sensor Design Defect Causing Forced CPU Throttling — Request Free S

[Ziao1]

Dear HP Support / Escalation Team,

I am writing to formally escalate a critical hardware issue affecting my Victus by HP Gaming Laptop (Model: 16t-r000).

Based on my own technical verification and numerous public reports on the official HP Community forums, this is NOT an isolated failure but a chronic design defect related to the Hall sensor (lid switch) circuit used across the HP Victus 16-s0000 / 16-r000 series.

Current situation on my device:

• When the Hall sensor cable is connected, the system intermittently mis-detects the lid as closed, causing black screens, forced sleep, or failure to boot.

• HP Authorized Service disabled the issue by physically disconnecting the Hall sensor cable. This is NOT a repair.

• After the sensor was disconnected:
– Lid close / standby functions no longer work
– The EC/BIOS enters a fail-safe state
– CPU package power is permanently limited (~40–45W)
– Severe and permanent CPU performance loss (~40–50%)
– High operating temperatures remain despite the reduced power

This clearly demonstrates that the Hall sensor circuit is an integral part of the system power and thermal management logic. Disconnecting it causes the product to operate below its advertised specifications and intended use, which constitutes an unacceptable downgrade rather than a valid repair.

Importantly, identical symptoms and “repairs” (sensor disconnection + performance throttling) are widely documented by many users across different regions, as publicly visible on HP’s own Community platform. This establishes the issue as a design-level defect, not user damage or normal wear.

As the customer, I should not be required to accept:
• Permanent performance degradation
• Loss of core laptop functionality
• Or repeated service delays
to compensate for a known design flaw.

Therefore, I formally request:

✅A FREE replacement of the system board (motherboard),
or another permanent hardware-level fix approved by HP Engineering, that fully restores:
– Proper Hall sensor functionality
– Normal EC/BIOS power management
– Full CPU performance without throttling

I do NOT accept sensor disconnection, firmware limitations, or reduced performance as a final resolution.

Please treat this as a formal warranty and product defect escalation.

I request a written response outlining the approved corrective action.

Product: Victus by HP Gaming Laptop 16t-r000
Serial Number: 760Y2AVCND3340FF7
Operating System: Windows 11

Thank you for your prompt attention to this matter.