Victus HP 16-d0032na Laptop, Hard drive Issues.

[Zepraxis]

Good Afternoon,

I am have significant issues with my laptop, I have a 1 TB hard drive which I have put in for extra storage, in recent months it appears my original hard drive was on its last legs, when downloading or transferring it was using 100% of the drive but it would spike up and down and became unstable.

I decided to try and install windows 11 on the new NVME and the laptop wouldn't acknowledge the NVME although I had been using it as storage and I beli5it was formatted correctly... I switched the drives over and still had no luck, returned my original NVME into the original slot and now it appears it is corrupt, it isn't being recognised when I boot with an operating system, I can see both of the drives in the BIOS (which is very limiting) but cannot whilst trying to set up windows 11, from what I've read, HP has a driver which is required for an install of windows on it before that can be initiated?

I can't see any further information and was hoping someone might be able to help, otherwise it looks like I've got a bricked laptop 😬

Many thanks, Matthew.

[Paul_Tikkanen]

Hi, Matthew:

When you want to clean install W10/W11 on PCs with the Intel 11th > 13th generation core processors, you have to install the Intel storage controller drivers during the Windows installation process.

Load the Intel storage controller drivers that I zipped up and attached below.

The attached file is good for both W10 & W11.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next, and Windows should install.

Your other option would be to use the HP cloud recovery tool to make a bootable USB recovery drive to reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC as yours is not working, you have to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is 4H2B1EA#ABU