• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (3S9N6AV)
Microsoft Windows 11

IMG_20240313_143007.jpg

Hey guys,

 

Having issues with my Victus laptop. I clicked update and shut down in an A/C conditioned room and went to bed. I woke up to find some sort of meltdown between the ESC, F1, #1 buttons. Check the image.

Why did this happen? It's SO bizzare. I installed new RAM in October 2023, and laptop has been running superbly well. It's been 5 months after the upgrade, so it's definitely not that cause if it was, I would have seen something WAY sooner than 5 months. Some heating while playing games but never too serious which I can call "normal" for a gaming laptop.

Any clues as to what happened?

Already set up warranty check up with HP on Monday, but would appreciate any help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.