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10-15-2021 07:10 AM - edited 10-15-2021 09:40 AM
I bought a Victus by HP online in a Turkish store. When the device came to me, I noticed that the screen was yellow. I took it to the store to compare with an equivalent device just to be sure on 18 September 2021. It turned out that there was a problem with my device. The problem was thought to be software related and Windows was reinstalled but the problem was not solved. Therefore it sent to the official distributor of the device. But distributor said there was no problem with the device and sent it back. Then the store contacted HP Support Turkey. A few remote checks were made to make sure the problem wasn't caused by Windows and since it was seen again that the problem was not software related so it was sent back to distributor. distributor sent it to HP Repair Turkey. Now HP Turkey do nothing and send the device back. I have been dealing with this for more than 1 month and waiting for the product to be accepted as defective, for the device to be replaced with a new one. As an architect, all my work has been disrupted in this process and unfortunately I have to deal with it AGAİN. I'll add the photos below. Please help me solve this problem because I'm too tired to deal with it. It is not my responsibility that I received a defective product. And I'm highly surprised and disappointed that a big company like HP kept me waiting for weeks for such a obvious defect.
Long story short they send me a defective device and now HP doesn't take it back!
10-15-2021 01:29 PM
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