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My laptop crashes into a BSOD randomly, even when idle, with the Video DXGKRNL Fatal Error. It does not occur when I disable my NVIDIA GTX1650 graphics card. The steps I have tried - 

  • sfc -scannow and dism restore health
  • Running DDU and performing a fresh reinstall of the NVIDIA drivers
  • Complete factory reset
  • Turning off ASPM for PCIE
  • Turning off Hardware Accelerated Scheduling

This issue has been going on for some time now, and I have been trying to solve this on and off, resorting to just disabling the card when I have no choice. My local service store was clueless regarding this issue, and a friend of mine with the same laptop also face the same issue, whose service person just disabled the graphics card as a duct tape fix. Please suggest a solution. 

2 REPLIES 2
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Either the GTX1650 chip is overheating or it has gone bad.


How to use air duster from WIKI how
https://www.wikihow.com/Clean-a-Laptop-with-Compressed-Air

General instructions for cleaning from HP tech.
https://www.hp.com/us-en/shop/tech-takes/how-to-clean-your-laptop#

This HP video shows how to clean air vents on your laptop.

 

You might be able to check for GPU/CPU temperature problems using this tool (GPU-Z) and selecting 'sensors'


There is also a Hot Spot that can exceed the 100c temperature limit. This automatically throttles the GPU


BeemerBiker_0-1776655223076.png

 

if overheating you may need to renew the heat sink compound on the GPU or replace the fans or both.

 


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Thank you for the response. I did another complete reset of the system, to double check that the issue is not any driver update. I used the gpu-z software to log the temperature, and it is around 50C (Hotspot around 60C). I usually run my laptop with a cooling pad. 
Also, I used to have NVIDIA statistics HUD active when the system used to crash while idle, and I just noticed in gpu-z that having it active is causing the GPU and Memory Clock readings to have values, compared to not having the HUD active, when there are no values. 
I ran a game to note the temperatures under load, and the values were GPU - 79C, Hotspot - 89C. Also, the CPU temperature hit 99C. But there was BSOD in this run.
After the game, while I had the HUD active, and I was running normal tasks not requiring the GPU, it crashed. GPU-Z logs does not show any variations from the idle temperatures mentioned above. The reliability history log is attached below.

NavBK_0-1776687451284.png

This error used to occur along other than the dgxkrnl error when the issue initially started, but after that, it was only the dgxkrnl for a long time.

Then after sometime, it crashed again (again, not using GPU, did not even have the HUD active this time), this time with a new error:

NavBK_0-1776688179068.png

 

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