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‎09-03-2023 11:47 AM - edited ‎09-03-2023 11:47 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

Facing BSOD video dxg krnl fatal error randomly. It doesn't depend if I am gaming or browsing or even if the laptop is just left powered on. The only way to stop error from occurring is to disable the RTX3060 driver from the device manager.
The fixes I have tried(But none of them worked for me):
1) Have tried reinstalling the windows
2) Updating the graphic card driver
3) Uninstalling from DDU and reinstalling the driver but the issue persists
4) Using cloud install to install the latest version of Windows and also the version that came with this device.
5)Tried repairing files with Fortect software
6) sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource\install.wim (NO ERRORS ARE FOUND)

Product name: Victus by HP Laptop 16-e0038na

Product number: 4H2B4EA
Category:
2 REPLIES 2

‎09-03-2023 11:53 AM

HP Recommended

The device is still under warranty. 3 months left.

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‎09-05-2023 10:38 PM

HP Recommended

Hi @Mirza_Asharib

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you using any third-party apps?

 

Since you have performed all the required steps, 

 

This might require one-on-one interaction to fix the issue via remote assistance.  

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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