Videos won't play and there is no speaker sound, works normally when bluetooth headphones connected.

[Vokulak]

Hello, usually I use my bluetooth earbuds on my hp omen 15 but when I switch on speakers the sounds suddenly breaks and no video can be played or it freezes every second or less. All my drivers are up to date. I would be grateful for help.

[Sneha_01 · Accepted solution]

Hi @Vokulak,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with your HP Omen 15 laptop where the audio output and video playback are malfunctioning when not using Bluetooth headphones. Here are some steps you can take to diagnose and possibly fix the issue:

Check Audio Output Settings:

• Ensure that your laptop speakers are selected as the default playback device. You can do this by right-clicking the sound icon in the system tray, selecting 'Open Sound settings', and then choosing your speakers under the Output section.

Restart Audio Services:

• Sometimes, restarting the Windows audio services can resolve playback issues. Press Win + R, type services.msc and press Enter. Find and restart the following services: Windows Audio, Windows Audio Endpoint Builder, and Remote Procedure Call (RPC).

Check for Hardware Issues:

• Test the speakers in the BIOS setup to rule out a hardware problem. To do this, restart your laptop and enter the BIOS setup (usually by pressing F10 or Esc followed by F10 as the laptop starts up). Some BIOS menus include a diagnostic tool to test the speakers.
• If the speakers work in BIOS, the issue is likely software-related. If they don't work, it might be a hardware issue.

Update BIOS and Chipset Drivers:

• Although you mentioned your drivers are up to date, double-check that your BIOS and chipset drivers are also up to date, as these can impact hardware functionality. You can find the latest updates on the HP support website for your specific model.

Disable Audio Enhancements:

• Audio enhancements can sometimes cause issues. Go to Sound settings > Device properties > Additional device properties > Advanced tab, and check "Disable all enhancements" or "Disable all sound effects".

Run the Playing Audio Troubleshooter:

• Windows includes a troubleshooter that can diagnose and fix common sound playback issues. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Playing Audio, and run the troubleshooter.

Check Video Playback Settings and Drivers:

• Since the video also freezes, check if the video drivers are up to date. Also, consider adjusting the video playback settings in your media player or browser.
• Try playing videos using different applications (like VLC or Windows Media Player) to see if the issue is isolated to a specific program.

Look for Interferences:

• Check if any other applications or services are interfering with your sound and video playback. Sometimes, third-party applications can take control of audio devices and cause issues.

Create a New User Profile:

• Sometimes, a corrupted user profile can cause issues. Test by creating a new user account and see if the problem persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support