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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎12-04-2021 11:32 AM

HP Recommended
Product: W2N49UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello my battery is swollen and won't hold a charge anymore I need to get a replacement that I can install myself I am quite skilled at doing that I just need the replacement part. What is the part number I should be looking for?

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2 REPLIES 2

‎12-04-2021 03:45 PM

HP Recommended

Since I posted this I have searched the board more and have seen others have received replacement batteries sent to them do the recalls litigation etc.   I know my computer is out of warranty but I'm wondering if that's still an option that HP would provide where they would just send me the battery, as I have been a loyal customer buying multiple PCs, printers etc. throughout my family and work for many years. 

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‎12-04-2021 04:48 PM

HP Recommended

@remirenaud 

 

Is your machine is still under warranty ? If yes, you can contact HP in your country DIRECTLY to get new battery for your machine. Otherwise you have to buy new battery part # 853294-855 which is N/A from HP

 

             https://partsurfer.hp.com/Search.aspx?searchText=W2N49UA

 

You can use part # to order elsewhere. I saw on Newegg for around $80. HP won't allow me to post the link, please search yourself.

 

Regards.

BH
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